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Terms & Conditions
Last Updated: October 1, 2026
These Terms & Conditions govern your use of the Alma Libre website and your participation in Alma Libre programs, reservations, pre-sales, promotions and other services offered through the website.
By using the website, submitting information, making a purchase, reserving a stay, or participating in an Alma Libre promotion, you acknowledge that you have read and agree to the applicable terms below.
1. PRIVACY POLICY
1.1 Our Commitment to Privacy
Alma Libre respects your privacy and is committed to handling personal information responsibly and transparently.
This Privacy Policy explains what information we collect, why we collect it, how we use it, when it may be shared, and the choices and rights available to you.
Personal information is handled in accordance with applicable Costa Rican data-protection laws, including Law No. 8968, the Law on the Protection of Persons Regarding the Processing of Their Personal Data, and its applicable regulations. Prodhab
1.2 Information We Collect
Depending on how you interact with Alma Libre, we may collect information such as:
Name and contact information
Account, registration and booking information
Payment and transaction information
Information about your stay or residency
Information you provide through surveys, forms and questionnaires
Communications you have with Alma Libre
Contest and giveaway information
Information relating to referrals, affiliates or promotional campaigns
Information about your preferences, interests, skills and experience when you voluntarily provide it
Technical information about your device and use of our website, including information collected through cookies and similar technologies
We collect only information that is reasonably relevant to the purpose for which it is being collected.
1.3 How We Use Your Information
We may use your information to:
Provide and manage Alma Libre services and reservations
Process payments and transactions
Communicate with you about purchases, reservations and your relationship with Alma Libre
Provide customer service and respond to inquiries
Manage residents, guests and community participation
Understand your interests, skills and preferences so we can help connect you with appropriate experiences, activities and opportunities at Alma Libre
Administer contests, giveaways and promotional programs
Manage affiliate and referral programs
Improve our website, services and resident experience
Send marketing communications where you have provided the required consent
Maintain security and prevent fraud, abuse or unauthorized activity
Comply with legal and regulatory obligations
Personal information will not be used for purposes materially different from those communicated to you without an appropriate legal basis or additional consent where required. Costa Rican data-protection rules emphasize that information should be collected and used for defined purposes. Procuraduría General de la República
1.4 Information You Choose to Provide
Some information requested by Alma Libre is optional.
You are not required to provide information that is not necessary for the service, transaction or activity you are participating in.
Some Alma Libre questionnaires may ask about personal interests, relationships, intimacy, lifestyle, health or other subjects that may be considered sensitive personal information under Costa Rican law. You may choose whether to provide such information unless a particular item is specifically required for a legitimate service or legal purpose.
Where sensitive information is voluntarily provided, Alma Libre will treat it as confidential and use it only for the purposes communicated when it is collected and as otherwise permitted by law. Costa Rican law gives sensitive personal information heightened protection. IAFA
1.5 How We Share Information
We may share personal information with service providers that help us operate Alma Libre, such as payment processors, booking and reservation systems, customer-management systems, email and communication providers, technology providers and other vendors performing services on our behalf.
We may also disclose information where reasonably necessary to:
Complete a transaction or provide a service you requested
Protect Alma Libre, our residents, guests or other people
Prevent fraud or unlawful activity
Comply with a legal obligation or lawful request
Enforce applicable agreements or terms
We do not sell your personal information as a general business practice.
Where personal information is transferred to another party for processing, Alma Libre will take appropriate steps to protect that information and maintain the applicable privacy obligations. Costa Rican rules distinguish ordinary processing by service providers from transfers to third parties and impose requirements concerning consent and protection of personal data. Prodhab
1.6 Marketing Communications
If you provide the appropriate consent, Alma Libre may contact you by email, SMS, WhatsApp or other permitted communication channels about:
Alma Libre news and updates
Residency opportunities
Events and experiences
Community opportunities
Promotions and contests
Other marketing communications
You can withdraw marketing consent or unsubscribe from marketing communications at any time.
Transactional and service-related communications may still be sent when necessary to complete or administer a purchase, reservation, contest entry or other relationship with Alma Libre.
1.7 Data Security
Alma Libre takes reasonable administrative, technical and organizational measures to protect personal information against unauthorized access, alteration, loss, destruction or disclosure.
No internet transmission or electronic storage system can be guaranteed to be completely secure, but we take reasonable steps appropriate to the information we handle.
Costa Rican data-protection rules require responsible parties to maintain appropriate security measures and confidentiality protections for personal information. Prodhab
1.8 Your Rights
Subject to applicable law, you may request access to personal information we hold about you and request that inaccurate, outdated or improperly handled information be corrected, updated, deleted or otherwise restricted where applicable.
You may also withdraw consent where processing is based on consent.
Requests should be made through the privacy contact provided below. Costa Rican law expressly provides rights relating to access, rectification, cancellation, deletion and confidentiality of personal information. Imprenta Nacional
1.9 Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to maintain an ongoing relationship with you, to complete transactions, resolve disputes, comply with legal obligations, or protect legitimate business interests.
Where applicable, information will be deleted, anonymized or otherwise handled in accordance with Costa Rican data-retention requirements.
1.10 Contact Us About Privacy
For questions, requests or concerns regarding your personal information:
Alma Libre
Costa Rica
Privacy Contact: [INSERT PRIVACY EMAIL]
2. COOKIE POLICY
2.1 What Are Cookies?
Cookies are small files or similar technologies that may be stored on your device when you visit a website.
They allow a website to remember information about your visit, operate properly, understand how the website is being used, and, where applicable, support advertising and marketing functions.
2.2 How Alma Libre Uses Cookies
Alma Libre may use cookies and similar technologies for the following purposes:
Essential cookies
These help the website and its functions operate properly. They may be necessary for things such as navigation, security, forms, transactions and other basic functionality.
Functional cookies
These allow the website to remember certain choices or preferences and improve your experience.
Analytics cookies
These help us understand how visitors use the website, such as which pages are visited and how people interact with our content.
Marketing and advertising technologies
Where enabled, these technologies may help us understand the effectiveness of advertising campaigns, measure conversions, build audiences and show Alma Libre content or advertising that may be relevant to you.
2.3 Third-Party Technologies
Some cookies or similar technologies may be provided by third-party services that Alma Libre uses to operate its website, forms, analytics, advertising, communications or other services.
Those third parties may process information according to their own privacy policies and terms.
We may update the third-party services we use as our website and technology systems develop.
2.4 Your Cookie Choices
Where required, Alma Libre will provide appropriate controls for managing non-essential cookies and similar technologies.
You may also control or delete cookies through your browser settings. Disabling certain cookies may affect the operation or functionality of portions of the website.
2.5 Cookies and Personal Information
Some cookie or tracking information may constitute personal information when it can be associated with an identifiable individual.
Where that occurs, Alma Libre will handle the information in accordance with this Privacy Policy and applicable Costa Rican data-protection requirements. Costa Rican privacy rules apply to personal information held in automated or manual databases and require appropriate information and consent practices where applicable. Nexus PJ
2.6 Changes to Our Cookie Practices
We may add, remove or change the technologies used on the website as our systems develop.
If a material change affects how personal information is collected or used, we will provide the information or consent mechanism required by applicable law.
RESIDENCY PRE-SALES, DEPOSITS & PAYMENTS
3.1 Pre-Opening Residency
Alma Libre Residency is currently offered as a pre-opening reservation opportunity. The Sanctuary is being developed and prepared for operation, and the facilities, amenities, programs and experiences described on the website may continue to evolve before opening.
A pre-sale reservation gives the purchaser a credit toward a future Alma Libre stay under the package and terms selected at purchase. It does not represent ownership of property or an ownership interest in Alma Libre.
3.2 Residency Packages
Alma Libre may offer Residency packages including:
One-week stays
Two-week stays
One-month stays
Longer stays or other packages that may be offered from time to time
The accommodation, occupancy, inclusions, price and other conditions applicable to a particular purchase will be displayed on the applicable sales or checkout page before payment is completed.
3.3 Reservation Deposit
A 10% deposit may be paid to reserve a Residency package during the pre-sale period.
The deposit reserves the purchaser's selected package and establishes a credit toward the future Residency.
The remaining balance becomes payable when the Alma Libre booking calendar opens for the purchaser's package, unless different payment terms are expressly stated at the time of purchase.
3.4 Booking Calendar
Pre-sale purchasers will receive access to the booking calendar when dates become available.
The deposit or purchase credit does not guarantee a particular date until the reservation has been confirmed through the Alma Libre booking process.
Availability may be subject to occupancy limits, seasonal periods, special events, Founder priority periods, minimum-stay requirements and other booking restrictions disclosed by Alma Libre.
3.5 Credit Validity
Residency credits are valid for three years from the date of purchase, unless a different period is specifically stated for the package purchased.
The credit may be applied only toward the Residency or package for which it was purchased, subject to the applicable booking terms.
3.6 Transferability
A Residency reservation or credit may be transferred to another person, subject to reasonable verification and any restrictions stated for the specific package.
The purchaser remains responsible for any outstanding balance or obligations associated with the reservation unless Alma Libre confirms otherwise in writing.
3.7 Pricing, Taxes & Payment
The applicable price will be clearly displayed before payment is completed.
Prices shown at checkout will identify applicable taxes and any disclosed processing or payment charges.
Payments may be processed through third-party payment providers. Alma Libre does not receive or store complete payment-card information where that information is processed directly by the payment provider.
The purchaser is responsible for providing accurate payment information and completing any required balance payments within the applicable payment period.
3.8 Changes to the Pre-Opening Project
Because Alma Libre is being developed before opening, certain aspects of the Sanctuary may change, including facilities, amenities, programming, layouts, schedules, activities, services and operating arrangements.
Alma Libre will make reasonable efforts to provide the experience represented at the time of purchase, while recognizing that a pre-opening project necessarily involves development and operational changes.
If a material change prevents Alma Libre from providing the purchased Residency as offered, the purchaser will be provided with the remedies applicable under these Terms and applicable law.
3.9 Opening Delays
The anticipated opening of Alma Libre may be affected by construction, permitting, infrastructure, weather, supply, operational or other circumstances.
A delay in opening does not automatically cancel a Residency credit. The credit will remain available for use when the applicable booking calendar opens, subject to its stated validity period.
If a purchaser does not wish to wait for the opening or a material delay affects the purchased experience, Alma Libre may provide a refund upon request, subject to applicable law and the specific terms of the purchase.
3.10 Cancellation & Refunds
Any cancellation or refund will be handled according to the terms displayed for the applicable package, these Terms, and applicable Costa Rican consumer law.
Nothing in these Terms is intended to waive a consumer right that cannot legally be waived.
For online purchases, Costa Rican consumer rules provide a statutory right of retracto in circumstances where that right applies, generally within eight business days from perfection of the sale. The applicability of that right depends on the nature and circumstances of the particular transaction. MAG Costa Rica
Where a refund is approved, Alma Libre will process it through the applicable payment method or otherwise as required by law.
3.11 Accommodation & Occupancy
Each Residency package has a specified accommodation type and occupancy allowance.
Only the number of residents included in the purchased package may occupy the accommodation unless additional occupancy has been approved and paid for in accordance with the applicable pricing.
Specific accommodation, occupancy and inclusion details shown on the purchase page form part of the applicable transaction.
3.12 What's Included
The inclusions applicable to each Residency package will be stated on the applicable sales page.
Depending on the package, these may include accommodation, meals, wellness experiences, activities, workshops, community experiences and other Alma Libre programming.
Items not expressly identified as included are not included in the purchase price.
3.13 Statutory Consumer Rights
These Terms are subject to applicable Costa Rican consumer-protection laws and regulations.
Where Costa Rican law provides a consumer with a right, remedy or protection that cannot legally be excluded or limited by contract, that right remains applicable.
FREE STAY GIVEAWAY CONTEST
CONTEST & GIVEAWAY OFFICIAL RULES
4.1 The Promotion
The Alma Libre Giveaway (“Promotion”) is offered by Alma Libre.
By entering the Promotion, you agree to these Official Rules. If you do not agree to these Rules, do not enter.
4.2 Promotion Period
The Promotion begins on [START DATE] and ends on [END DATE] at [TIME] Costa Rica time.
Entries received after the closing time are not eligible.
4.3 Eligibility
The Promotion is open to individuals who:
Are at least 18 years old;
Meet any geographic eligibility requirements stated on the Promotion page;
Provide the information required to enter; and
Comply with these Official Rules.
Employees, contractors and other persons directly involved in administering the Promotion, together with any other persons specifically excluded on the Promotion page, are not eligible.
4.4 How to Enter
To enter, complete the official Alma Libre Giveaway entry process during the Promotion Period.
Only valid entries received through the official entry process will be eligible.
Each individual may submit only the number of entries permitted by the Promotion rules. Alma Libre may disqualify duplicate, fraudulent, automated, incomplete or otherwise invalid entries.
No purchase is required to enter, and making a purchase does not increase a participant's chances of winning.
4.5 Affiliate & Creator Promotion
Alma Libre may promote the Promotion through participating creators, affiliates and partners.
Affiliate or creator links may be used to identify the source of an entry and measure campaign performance. The use of an affiliate or creator link does not change the eligibility requirements or prize.
Alma Libre may reject registrations that appear fraudulent, automated, duplicated or otherwise invalid.
4.6 The Prize
One eligible winner will receive:
A two-week Alma Libre experience for up to three people in a large luxury tent.
The prize includes the accommodation and the meals, activities, experiences and other inclusions specifically identified by Alma Libre as included with the prize.
The winner may bring up to two additional people, subject to the applicable occupancy and guest requirements.
The prize does not include airfare, travel to or from Costa Rica, passports or visas, travel insurance, personal expenses, optional upgrades, or other expenses not expressly identified as included.
The prize has no cash value and may not be exchanged for cash except where required by law.
4.7 Pre-Opening Experience
The prize is for an Alma Libre pre-opening experience.
At the time of the winner's stay, Alma Libre may still be developing the Sanctuary. Facilities, amenities, programs, activities, accommodation details and other aspects of the experience may change or may not yet be available.
The winner acknowledges this as a condition of accepting the prize.
4.8 Winner Selection
The winner will be selected from the pool of eligible entries on [DRAW DATE] using the selection procedure established by Alma Libre for the Promotion.
The selection will be documented in accordance with applicable Costa Rican requirements.
Costa Rican promotion rules require the promotion to clearly disclose its duration, object, participation requirements, restrictions, winner-selection process and prize-claim procedure; MEIC guidance also states that winner selection should be conducted before a notary public or through an equivalent lawful method. MAG Costa Rica
4.9 Winner Notification
The selected winner will be contacted using the contact information provided when entering the Promotion.
The winner must respond and complete the prize-claim process within [NUMBER] days of notification.
If the selected winner does not respond, cannot be verified, is determined to be ineligible, or does not complete the required claim process, Alma Libre may select an alternate eligible winner in accordance with the applicable selection procedure.
4.10 Claiming the Prize
Before the prize is confirmed, the winner must complete Alma Libre's prize-claim process.
The winner will be required to confirm:
That they have read and agree to these Official Contest Rules;
That they understand the prize is a pre-opening Alma Libre experience; and
That they understand and agree that the winner interview and related media participation are part of the prize terms.
All required acknowledgements must be completed before the prize is confirmed.
4.11 Winner Interview & Media
Participation in the winner interview and reasonable photo/video content relating to the winner's experience is part of the prize terms.
The winner agrees to participate in reasonable winner-related interviews, photographs and video recordings and grants Alma Libre the rights described in the applicable media terms and release.
The winner will not be required to participate in unrelated commercial content beyond the scope of the Promotion and their Alma Libre experience.
4.12 Booking the Prize
The winner will coordinate their stay with Alma Libre after the prize has been claimed.
The stay is subject to available dates, applicable booking procedures and any stated blackout or restricted periods.
The winner does not select dates simply by winning; dates must be confirmed through Alma Libre.
The winner may request to bring additional guests beyond the two people included in the prize, subject to availability and Alma Libre's then-current pricing.
4.13 Transfer & Resale
The prize may not be sold, auctioned or otherwise commercially resold.
Any permitted transfer must be approved by Alma Libre in advance.
4.14 Disqualification
Alma Libre may disqualify an entry or winner where it reasonably determines that the participant:
Provided false or misleading information;
Attempted to manipulate or circumvent the entry process;
Used automated or fraudulent methods;
Submitted multiple or duplicate entries in violation of the rules;
Violated these Official Rules; or
Is otherwise ineligible.
4.15 Changes or Cancellation
Alma Libre reserves the right to modify, suspend or cancel the Promotion where reasonably necessary because of circumstances beyond its reasonable control, technical problems, fraud, legal requirements or other circumstances that materially affect the proper operation of the Promotion.
Where required by law, any modification or cancellation will be handled in accordance with applicable consumer-protection requirements.
4.16 Privacy
Personal information collected through the Promotion will be handled in accordance with the Alma Libre Privacy Policy.
4.17 Applicable Law
The Promotion is subject to applicable Costa Rican law and consumer-protection requirements.
Nothing in these Official Rules limits any consumer right or legal protection that cannot lawfully be waived.
4.18 Official Rules
These Official Contest Rules form part of the Alma Libre Terms & Conditions.
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